Ellen is a young girl with pale skin, light reddish brown hair that goes down to her shoulders, and a ponytail tied with what seems to be a white ribbon. She wears a white dress with a dark gray vest and light brown boots. Lastly, she has a light brown satchel.
Ellen is full of energy and wants the best for people she cares about, doing the smallest things to help people feel happy. Due to being a little child, she has trouble pronouncing the word "apothecary", instead pronouncing it as "pock-a-therry".
When Alfyn reaches Goldshore, he finds Ellen after she trips near her home and helps heal her. She tells him that her twin sister, Flynn, has been extremely sick for weeks, leading him to agree to help. However, by the time he reaches Flynn, it's revealed that another apothecary has already helped her. As he left her house after being coldly dismissed by her mother, she apologized to him for what happened.
Later on, her sister began to develop a nasty cough and she watched as Alfyn diagnosed her illness as a side effect of the medicine that was given to her by Vanessa. After he gave Flynn the medicine to cure her cough, both sisters gave Alfyn some shells as thanks.
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